Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at Customer/Service.Ebotanicals. Returns must be approved before items are sent back. Items returned without prior authorization will not be accepted.
Customers are responsible for all return shipping costs. We strongly recommend using a trackable shipping method for all returns.
You can always contact us at Customer/Service.Ebotanicals with any return-related questions.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or if you received the wrong item. We will evaluate the issue and work to resolve it promptly.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including but not limited to:
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Perishable or consumable goods
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Herbs, incense, candles, essential oils, and personal care products
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Custom or special-order items
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Hazardous materials, flammable liquids, or gases
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Sale items and gift cards
If you have questions about a specific product, please contact us before purchasing.
Exchanges
The fastest way to ensure you receive the item you want is to return the original item (once approved) and place a new order separately.
Refunds
We will notify you once we’ve received and inspected your return and inform you whether the refund has been approved. If approved, refunds will be issued to your original payment method. Please note that it may take several business days for your bank or credit card company to process and post the refund.